Welcome to Peladang eShop.

Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Goods or Services listed on www.PeladangeShop.com (“Website”). By visiting our Website, registering an account with us or by ordering any Goods or Services from this Website, or by phone,  you agree that you have read and understand these Terms and Conditions and that you accept and agree to be bound by them.


Pertubuhan Peladang Negeri Sarawak (“PPNS”) (PPNS/1) is a corporate organisation established on 2nd January 1986 under the Farmers’ Organisation Act 109, 1973, with its business address at C4-1-15, Block C, Lobby 4, Level 1, (Unit 15 & 16), Canaan Square, Jalan Stutong Baru, 93350 Kuching, Sarawak, the owner and operator of www.PeladangeShop.com.

PPNS provides a platform to promote and sell Sarawak local fresh produces and processed products, and provide delivery service to customer’s doorstep or self collection at Peladang eShop’s physical store at C-G-3, Canaan Square, Jalan Stutong Baru, 93350 Kuching, Sarawak. 


When using our Website and/or App, you agree to provide us with the correct required information and warrant that:

a) the provided information is correct and complete and shall inform us immediately of any changes of the provided information;

b) the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment;

c) You are eighteen (18) years old and above; 

3. The Products

3.1 For the purpose of this site 'products' include any agricultural produce, whether processed or otherwise, produced, packed or manufactured by Sarawak’s small and medium enterprises, or governmental agencies or departments.

3.2 The images of the products on our site are for illustrative purpose only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colours of the products.

3.3 The packaging of the products may vary from that shown on images on our site.

3.4 All products shown or listed on our site are subject to availability.

3.5 All specification or grade standard of fresh products shown on the site are given for general information only and we shall not be responsible for the accuracy or otherwise of such specifications and provides no guarantee in respect of such accuracy.

4. Service availability and warranty

4.1 By placing on order through our site you acknowledge and warrant that:

      4.1.1 all information that you submitted to our site, are true, current and accurate;

      4.1.2 you agree to pay for all charges billed to you in respect of your order;

      4.1.3 if you represent a business entity, you are duly authorized by that entity to make an order and payment.

5. Placing an order

5.1 By placing an order on this site, you confirm that you have read these Terms and Conditions and the Privacy Policy, and that you agree to them. You should keep a copy of these Terms and Conditions for future reference.

5.2 Each order that you place is an offer to buy those products and we shall accept that offer at our sole discretion, but orders are normally accepted if:

5.2.1 the products are available;

5.2.2 the order reflects our current pricing;

5.2.3 the products are for delivery to a reachable destination; and

5.2.4 payment is made in accordance to terms and conditions of sale.

5.2.5 We will acknowledge your order through email.

6. Delivery

6.1  Goods will be sent only to the address provided by you in the ‘Delivery Address’ sectionin the checkout cart. Addresses added in either Shopper or Driver Notes or live chat will be considered as invalid and will not be eligible for any deliveries. Customers are not allowed to change delivery address after the Order is confirmed. Please note that delivery address inaccuracies and/or discrepancies may result in order cancellation. Peladang eShop delivery service is available in selected areas. We shall reserve our rights to inform you earlier and to cancel your Order if we are unable to deliver to your location.

6.2Peladang eShop may employ Independent Contractor to deliver the Goods. Delivery may not be available during rain or severe weather condition. Neither Peladang eShop, nor the Independent Contractorshall be held liable for any losses, liabilities, costs, damages charges or expenses arising out of any delay, postponed or cancelled delivery. 

6.3 We require a minimum spending of an amount to entitle for the delivery services. The delivery chargesmay vary depending on slot demand and delivery distance.

6.4 All risk in the Goods shall pass to you upon acceptance of delivery of the Goods.

6.5 If you are unable to collect your Goods and/or refuse/delay/fail to respond to our communications regarding Goods collection within this time-frame, the Order will be classified as a ‘failed delivery’ and the rider will return to Peladang eShop with all the items. Service fee and delivery charges are still applicable and chargeable.

6.6 (i) If you fail to accept delivery of the Goods delivered to you, during the time of delivery; or (ii) if we are unable to deliver at the selected delivery period due to your failure to provide sufficient and/or appropriate instructions, then such Goods shall be deemed delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and any other cost or expense that we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.

In such cases, we always reserve the right to cancel your Order and/or have your items sent back to the store.

6.7 At the time of Delivery of Goods, you must ensure adequate arrangements, including access where necessary, are in place for the safe delivery of such Goods.

6.8 We or our rider shall not be held liable for any loss, damage, cost or expense incurred to such Goods or premises:

(i) your failure to provide adequate access or arrangements for delivery;

(ii) at your request to complete the delivery procedure due to your absence whereby leaving the Goods at your doorsteps, lobby, guardhouse or designated recipient;

(iii) your request to deliver the Goods to the Delivery Address.

6.9 Your Goods will be delivered to the delivery address you provided in the checkout cart of our Website or App. We always reserve the rights to deliver your Order only to the main entrance of your delivery address (such as the lobby of your apartment or condominium).

6.10 With your express consent, you may request our rider to deliver your Goods to the particular floor of your delivery address or into your kitchen or living space at your own risk.

6.11 If you have chosen to pay by cash on delivery and our rider does not provide sufficient change upon finalization of your Order or if there are discrepancies in your Total Bill (i.e. you paid for an item that you did not receive), you may report the incident to us by reaching out to our customer service department. We will review your claim and at our sole discretion may choose to provide you with a voucher code worth the total sum owed to you. We will not send the rider or any other representative to your delivery address to provide you with cash.

7. Prices and Payment

7.1 All prices set by Peladang eShop are guide prices only and are only approximate. We reserve the right to change these prices at any time.We also reserve the right to alter the Goods or Services available for sale on the Website and/or discontinue any Goods or Services at any time.

7.2 Full payment must be made for all Goods dispatched and Services provided. Payment can be made by: (i) online payment via credit or debit card; or (ii) cash-on-delivery; or (iii) e-wallet.

7.3 Your Total Bill may be varied from the guide price initially displayed on the Websitewhen you placed your Order. This difference of price can be due to one or more of the following reasons:

i.Weighed products – We cannot guarantee that you will get the exact weight as displayed on the Websitewhen you ordered for your items. You will be paying for the item based on the weight determined upon completion of your order’s shopping and dispatching.

ii.Replacements – When the original item you ordered is unavailable at the Premises, we may instead deliver you a replacement item that you can choose to accept or decline. If you accept the replacement item, you will be charged on its full price instead of the price of your original item.

7.4 By using our services, you agree to be bound by all our promotion terms and conditions that may be published on our Websiteand any other social media platforms and/or various websites and landing pages.

7.5 Offers, promotions and incentives are subject to our absolute discretion and may be modified and / or withdrawn at any time and without notice.

8. Exclusion of Liabilities

8.1 To the full extent allowed by applicable law, in no event shall Peladang eShop be liable under any circumstances for:

8.1.1. any punitive, incidental, indirect or consequential damages and/or losses related to thisagreement including economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings);

8.1.2. any loss of goodwill or reputation;

8.1.3. any special, indirect or consequential damage arising out of or in connection with these services, including but not limited to actions for breach of contract, actions under the tort of negligence, defamation, copyright infringement, trade mark infringement, passing-off, infringement of registered industrial designs, patent infringement, breach of confidence;

8.1.4. any liability at common law; or

8.1.5. in any other way.

8.2 Subject to the limitation stated above, nothing in these services shall be deemed to limit or exclude the Peladang eShop's liability for fraudulent misrepresentation, or for death or personal injury resulting from the negligence or of the Peladang eShop's servants, agents or employees. For avoidance of doubt, the Peladang eShop is not liable and shall not be liable for the acts or omissions of other providers of telecommunications services or for faults in or failure of their networks and equipment.


The User at all times agrees and undertakes to indemnify, hold harmless and defend the Peladang eShop from any actions, claim, demand, proceedings, costs, liabilities and expenses (including reasonable legal fees and disbursements) sustained, incurred or paid by the Peladang eShop directly or indirectly, due to or arising out of the User's breach of these services (including the documents incorporated by reference), or arising out of the User's violation of any law or the rights of a third party.

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